Refund Policy 

  1. Termination and Refunds

    1. Considering the digital nature of the Products (activation codes) marketed and sold through the Website, the Customer may submit a request for a refund to the absolute condition that the purchased Product (activation code) has not been viewed on LIVEKAARTEN platform. Refund requests have to be filled through the Customer Support section of the Website within 14 (fourteen) days of the delivery of the Product (activation code) by LIVEKAARTEN to the Customer

    2. Please note that usually LIVEKAARTEN is unable to check whether the Product has been used after the purchase. Therefore, in accordance with the law, the Customer agrees and acknowledges that he/she will lose the right of withdrawal and to request for a refund as soon as the Customer views the Product (activation code). If the request is granted, the refund process may take up to 14 (fourteen) days to be completed.

    3. After the Product has been viewed on LIVEKAARTEN platform, the Customer is entitled to get a refund for it from LIVEKAARTEN without any charge for the refund service only if:

      1. the Product (activation code) is not as described (a different version as described, code is for a different platform, etc.); or

      2. the Product (activation code) is not working as expected (indicated as invalid or used when the Customer tries to activate it on the right platform).

        However, please note that refunds and returns may not be possible for certain products if it is explicitly stated on the product page that they are non-refundable or non-returnable. In such cases, LIVEKAARTEN will not be able to provide a refund or accept a return for the product, and the customer should carefully review the product information before making a purchase.

    4. For all types of refunds other than described in section 1.3 above, and only if the Customer’s request for such a refund is granted by LIVEKAARTEN, LIVEKAARTEN charges 2.5 EUR for the refund service which will be deducted from the refunded amount.

    5. If the Customer’s request for a refund is granted, LIVEKAARTEN will return money paid by the Customer to the same source, from which the original payment was made.

    6. In order for the Customer to exercise his/her rights under Section 1.3, the Customer must present to LIVEKAARTEN sufficient proof of the relevant deficiencies as well as proof that such deficiencies already existed during the time of the purchase of the Digital Product.

  2. Complaints

    1. If Customers have experienced any violation of their rights caused by LIVEKAARTEN Services provided in Terms and Conditions and/or Privacy Policy, they have the right to file a complaint. The complaint must be sent to LIVEKAARTEN by the Website’s internal messaging system or to e-mail Communication with LIVEKAARTEN support proceeds through the e-mail address [email protected]. LIVEKAARTEN puts its best efforts to have all complaints resolved within 14 (fourteen) days after receiving such.

    2. Complaint must provide this information:

      1. Order information regarding which the complaint arose;

      2. what rights have been violated;

      3. description of the circumstances under which the rights were violated.

    3. If the Customer purchased the Product, but has not reviewed the activation code on LIVEKAARTEN platform, he/she has a right to request for a refund within 14 (fourteen) days from making the Purchase. In such case LIVEKAARTEN is obliged to return money to the Customer and the Customer is obliged to return the Product to LIVEKAARTEN without reviewing the activation code.

    4. Any dispute, controversy or claim, arising out of or relating to these Terms and Conditions, their breach, termination or validity shall be finally settled in the respective court of The Netherlands subject to the rules of jurisdiction.